Responsible Play

Protecting our players is central to everything we do. At Rich Prize, we are committed to promoting safe, informed, and responsible play across our platform. Our approach balances enjoyment with clear protections, practical tools, and accessible support so that gaming remains a positive pastime. We work to provide transparent policies and easy-to-use features that help players control activity, manage spending, and seek help if gambling ever feels problematic. This page outlines our services and guidance under the heading Rich Prize Responsible Gambling.

Player Protection Principles

Our policy is grounded in respect for player welfare, transparency, and fairness. Preventing underage play and reducing the risk of harm are priorities, and we maintain clear terms and identification procedures to verify age and identity where required. Responsibility also means offering straightforward information about risks and the mechanisms available to limit or pause play whenever a player chooses to do so.

Tools to Manage Gambling Activity

Deposit Limits

Players may set personal deposit limits to control how much they add to their account over daily, weekly, or monthly periods. These limits can be adjusted downward immediately and increased only after a cooling-off interval to prevent impulsive changes. We make the process visible and easy to use within account settings or via support assistance.

Loss and Time Limits

Loss limits and session time limits help maintain healthy play patterns by capping losses or restricting how long a session can last. These features allow players to define boundaries that suit their lifestyle and financial comfort, with automatic enforcement to ensure limits are respected once set.

Self-Exclusion and Cooling-Off

When longer breaks are needed, a self-exclusion option is available to suspend access for a defined period or permanently. Cooling-off intervals can be applied quickly, and our support team assists with the process while respecting confidentiality and compliance with legal obligations.

Recognizing Signs of Problematic Behaviour

Recognizing warning signs early can prevent escalation. Indicators include chasing losses, hiding activity from family, rapid increases in time or money spent, and neglecting responsibilities. If unusual behaviour emerges, we encourage players to pause play, review limits, and seek independent advice. Our staff are trained to respond sensitively when concerns are raised.

Guidance for Staying in Control

Practical steps include setting budgets before play, using time and deposit limits, taking regular breaks, and treating gambling as entertainment rather than income. Keeping records of activity and discussing concerns with trusted friends or family can help maintain perspective. We also recommend avoiding play when stressed or under the influence of substances that impair judgment.

Access to Professional Help and Support Organizations

When professional support is needed, we provide information about specialist organizations and helplines that offer confidential counselling and treatment options. Referrals include services that operate independently of our platform and can offer tailored guidance. Players or their loved ones can contact our support team for assistance in locating appropriate resources and implementing protective measures on their accounts.