Contact our team
Need help? Our support team is ready to assist with registration and login queries, KYC and withdrawals, deposits and payment methods, as well as questions about bonuses, free spins, cashback, VIP levels, sportsbook bets, live casino play and mobile access. For technical concerns, account-related issues or general feedback we provide fast responses via live chat, email and phone. Contact us any time and we’ll walk you through verification steps, wagering questions and responsible gambling tools. Payments and VIP support available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, for account, KYC, withdrawals and deposits) |
| General enquiries | [email protected] (payments, promotions and site questions) |
| Affiliate enquiries | [email protected] (partnerships and tracking enquiries) |
| Phone | +1 312 489 7653 (voice support for urgent account and billing issues) |
| Working hours | Mon-Fri, 09:00-18:00 (local time) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line, your account ID (if applicable), and up-to-date contact details to avoid processing delays. Allow time for review, as replies may require attachments or verification before we can fully resolve your request.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Simple requests, like account and payment questions, are usually handled faster; complex issues such as detailed verification or dispute investigations may take longer depending on their nature and required checks. We’ll keep you updated during the process and provide an estimated timeline when a case is escalated.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Send us your thoughts and any feature requests, and our team will review every message carefully. Player input is used to refine site features, promotions, and the overall user experience, so your suggestions directly help us make the service more useful and easy to use.