Privacy Statement
Welcome to the Privacy Policy for Rich Prize. This page explains how we collect, use, store, and protect personal information when you create an account, play games, place bets, or otherwise use our services. We respect your privacy and aim to be clear about the data we handle and your options for control.
Types of Data We Collect
We collect several categories of information needed to operate an online casino and sportsbook securely and to provide account services.
Personal data
This includes details you provide directly, such as your name, date of birth, contact information (email or phone), identity documents for verification, and payment details needed to process deposits and withdrawals.
Technical data
We gather device and connection information, such as IP address, browser type, operating system, device identifiers, and location data where permitted. This helps us secure accounts, prevent fraud, and maintain site performance.
Transactional data
We record account activity and financial transactions, including deposits, withdrawals, bets, game history, bonuses claimed, and support interactions. Transactional records support account management and dispute resolution.
How We Use Your Information
Your information is used to create and manage your account, process payments, verify identity, comply with legal and regulatory obligations, and provide customer support. We also use data to monitor for fraud, enforce our terms of service, and improve site functionality and security.
Data Protection Practices
We apply technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. This includes access controls, secure storage, and standard encryption for data in transit. Access to personal data is restricted to authorized personnel and service providers only.
Cookies and Tracking Technologies
We and third-party service providers use cookies and similar technologies to operate the site, remember preferences, analyze usage, and support marketing where you have consented. You can manage cookie preferences through your browser settings or via on-site tools when available.
Information Sharing and Third Parties
We may share data with payment processors, identity verification services, fraud prevention partners, and other service providers necessary to deliver our services. We require partners to handle data securely and only for specified purposes. We will not sell your personal information.
User Rights
You have rights regarding your personal data, such as requesting access, correction, or deletion of your information, and objecting to certain processing where applicable. Certain rights may be limited if retention is necessary for legal compliance, fraud prevention, or to complete pending transactions.
Access, Correction, and Deletion
To review, update, or request deletion of your account information, contact our support team through the account support channels. We will respond and take reasonable steps to verify identity before processing sensitive requests.
Policy Updates
We may update this Privacy Policy to reflect changes in services or legal requirements. When we make material changes we will notify you via the website or by other available contact methods. For details about how we handle specific privacy questions for RichPrize services, please check the most recent version posted here.