Terms of Use

These Terms and Conditions describe the rules that apply when you use our platform. They explain the relationship between us and our players, how accounts must be managed, and the basic rules that govern play, bonuses, payments and disputes. We publish these terms to make our operations clear and to set expectations for account holders.

Account responsibilities

When you open an account with Rich Prize you agree to keep your details accurate and up to date. You are responsible for all activity that occurs under your account credentials. Do not share your login or allow others to use your account. If you suspect unauthorized access you must notify support immediately.

Verification and security

We may require identity and address verification before approving withdrawals or when we consider it necessary for security checks. Verification documents should be valid, readable and match the account holder. We may restrict functions or temporarily suspend accounts while checks are in progress.

Eligibility requirements

You must meet the legal age and eligibility requirements for gambling in your jurisdiction to play. Only one account is permitted per person, household or device unless otherwise agreed by us. Accounts created in breach of these rules may be closed and any associated funds or bonuses may be voided.

Acceptable platform use

Use our services lawfully and in good faith. Prohibited behaviour includes fraud, collusion, chargebacks, bonus abuse and any attempts to manipulate games or outcomes. We reserve the right to investigate suspicious activity and to withhold or cancel bets, withhold winnings or close accounts where abuse is found.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. Wagering requirements, eligible games, minimum deposits and time limits vary by promotion. Bonus balances may be restricted from withdrawal until conditions are met. Abuse of promotions or breach of bonus rules may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods; availability depends on your region. Deposits are usually processed promptly, but some methods may take longer. Withdrawals are subject to verification checks and our payment terms. We may set minimum and maximum limits and apply holding periods where required. Any fees charged by third-party providers are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve it informally. You may reach support at [email protected]. We will investigate and respond in a reasonable time. If a dispute cannot be resolved through our support channels, we will provide information on the next steps and any independent options that may be available.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after publication of changes indicates your acceptance of the revised terms. If you do not accept updated terms you must stop using the services.

For account help or questions about these terms contact RichPrize support via the channels listed on the site.